Shipping policy
At HEADLINES, we aim to make your shopping experience smooth from checkout to delivery. This Shipping Policy explains how we process, ship and deliver orders placed through our website.
By placing an order with HEADLINES, you agree to the terms outlined below.
1. ORDER PROCESSING
Once your order is successfully placed and payment is confirmed, our team will begin processing it.
Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
During sale periods, new launches, festive seasons or periods of unusually high order volume, processing may take longer than usual. We will make reasonable efforts to keep customers informed of significant delays.
2. SHIPPING & DELIVERY TIME
After your order has been dispatched, the estimated delivery time is generally:
- Metro & major cities: 2–5 business days
- Other locations: 4–7 business days
- Remote or difficult-to-service locations: 5–10 business days
Delivery timelines are estimates and may vary depending on the destination, courier service, weather, public holidays and other circumstances beyond our reasonable control.
The estimated delivery date shown during checkout or communicated after dispatch should be treated as an estimate and not a guaranteed delivery date unless expressly stated otherwise.
3. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
HEADLINES may offer:
- Free shipping above a specified order value
- Flat-rate shipping
- Promotional or limited-time free shipping
Shipping charges and free-shipping thresholds may change from time to time.
Any applicable shipping fee will be clearly communicated before payment.
4. ORDER TRACKING
Once your order has been dispatched, we will provide tracking information through the contact details provided during checkout, where tracking is available.
You can use the tracking information to monitor the progress of your shipment.
Please allow some time for the tracking information to become active after dispatch.
5. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/flat number
- Building/street name
- Locality
- City
- State
- PIN code
- Valid phone number
HEADLINES is not responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete address information provided by the customer.
6. DELIVERY ATTEMPTS
Our courier partners may make multiple delivery attempts before returning an undelivered package to HEADLINES.
If delivery fails because:
- The customer is unavailable
- The address is incorrect or incomplete
- The customer refuses delivery
- The customer does not respond to the courier
- The delivery area is inaccessible
the package may be returned to us.
Additional shipping or re-delivery charges may apply where permitted and where communicated to the customer.
7. DELAYED DELIVERIES
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Transportation disruptions
- Strikes
- Public holidays
- Government restrictions
- Courier operational issues
- High order volumes
- Incorrect address information
- Other unforeseen circumstances
If your order is significantly delayed, please contact our customer support team with your order number.
8. LOST OR MISPLACED SHIPMENTS
If tracking indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
HEADLINES may coordinate with the courier partner to investigate the shipment.
Customers may be asked to provide additional information required for the investigation.
The outcome and resolution will depend on the findings of the courier investigation and applicable law.
9. DAMAGED PACKAGES
If you receive a package that appears visibly damaged or tampered with, please:
- Take clear photographs/videos of the package before opening it, where possible.
- Open the package carefully.
- Check the product and packaging.
- Contact HEADLINES within 48 hours of delivery if the product is damaged, defective or incorrect.
- Provide your order number along with photographs/videos showing the issue.
We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
10. WRONG OR MISSING PRODUCTS
If you receive an incorrect product or an item is missing from your order, contact us within 48 hours of delivery.
Please provide:
- Order number
- Photographs/videos of the package
- Shipping label
- Product received
- Description of the missing or incorrect item
After verification, HEADLINES may arrange a replacement, return, refund or another appropriate resolution.
11. CASH ON DELIVERY (COD)
Where Cash on Delivery is available, the applicable COD terms and charges, if any, will be displayed during checkout.
COD availability may vary depending on the delivery location, order value and other operational factors.
Customers are expected to accept and pay for COD orders when delivered.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases, where permitted by applicable law.
12. INTERNATIONAL SHIPPING
Unless specifically stated on our website, HEADLINES currently ships only within India.
If international shipping becomes available, applicable shipping charges, customs duties, taxes and delivery conditions will be communicated at checkout or through the relevant shipping information.
Unless otherwise stated, any customs duties, import taxes or other charges applicable to international shipments may be the responsibility of the customer.
13. MULTIPLE-ITEM ORDERS
If your order contains multiple products, HEADLINES may ship the products together or separately depending on product availability, warehouse location and operational requirements.
You will not be charged additional shipping fees solely because an order is split into multiple shipments, unless otherwise communicated at checkout.
14. PRE-ORDER PRODUCTS
If HEADLINES offers pre-order products, the estimated dispatch date will be communicated on the relevant product page.
Orders containing both pre-order and ready-to-ship products may be dispatched together or separately, depending on our fulfilment process.
Specific pre-order terms displayed on the product page will apply.
15. SHIPPING PARTNERS
HEADLINES may use third-party courier and logistics providers to deliver orders.
Once an order has been handed over to the courier, certain aspects of delivery are outside our direct control. However, we will make reasonable efforts to assist customers with delivery-related concerns.
16. RETURN-TO-ORIGIN (RTO)
An order may be returned to HEADLINES if it cannot be delivered after the courier's delivery attempts.
This may occur because of:
- Incorrect address
- Incomplete address
- Customer refusal
- Customer unavailability
- Non-payment of COD order
- Failure to respond to the courier
- Other delivery-related reasons
Refunds for RTO orders, where applicable, will be handled in accordance with our Return & Refund Policy.
Applicable shipping or return-to-origin charges may be deducted where permitted and where such charges have been communicated to the customer.
17. CHANGE OF DELIVERY ADDRESS
Customers should carefully verify their delivery address before placing an order.
Requests to change the delivery address after an order has been placed may not always be possible.
If you need to change your address, contact HEADLINES as soon as possible with your order number. We will try to accommodate the request if the order has not yet been dispatched.
Once an order has been shipped, the delivery address may generally not be changed by HEADLINES.
18. DELIVERY CONFIRMATION
An order may be considered delivered when the courier partner's tracking system records the shipment as delivered.
If you have not received your order despite the tracking status showing “Delivered,” please contact HEADLINES promptly so that we can assist with an investigation.
19. SHIPPING RESTRICTIONS
Certain products or locations may be subject to shipping restrictions due to courier policies, legal requirements or operational limitations.
If we are unable to deliver an order to the selected address, we may contact you to arrange an alternative solution or cancel the order and process any applicable refund.
20. FORCE MAJEURE
HEADLINES will not be responsible for shipping or delivery delays caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government actions, public emergencies or other force majeure events.
We will nevertheless make reasonable efforts to fulfil and deliver orders as soon as reasonably possible.
21. SHIPPING & RETURNS
Shipping-related issues involving damaged, defective, incorrect or otherwise eligible products will be handled according to our Return & Refund Policy.
Please review that policy for information regarding return eligibility, exchanges, refunds and return shipping charges.
22. POLICY UPDATES
HEADLINES may modify this Shipping Policy from time to time to reflect changes in our shipping operations, courier partners, services or applicable laws.
The updated policy will be published on our website with a revised “Last Updated” date.
23. CONTACT US
For questions regarding shipping, delivery or your order, please contact us:
HEADLINES
Email: [headliinesz@gmail.com]
Phone/WhatsApp: [7994096169]
Website: [Website URL]
Business Address: [Ernakulam,madavana,panagad]
Customer Support Hours: [24/7]
We are happy to assist you with any shipping-related concerns.
IMPORTANT
By placing an order with HEADLINES, you acknowledge that you have read and understood this Shipping Policy.