Refund policy
At HEADLINES, we want you to love every purchase you make with us. If your order isn’t quite right, we’re here to make the return and refund process as simple and convenient as possible.
Please read the following policy carefully before initiating a return or refund.
1. RETURN ELIGIBILITY
Products purchased from HEADLINES may be eligible for return within 7 days of delivery, subject to the conditions mentioned below.
To be eligible for a return:
- The product must be unused, unworn and unwashed.
- The product must be in its original condition.
- All original tags, labels and packaging must be intact.
- The product must not have been altered, damaged or stained.
- Products must be returned with all original accessories, if applicable.
- The return request must be raised within 7 days from the date of delivery.
HEADLINES reserves the right to reject a return if the product does not meet the above conditions.
2. NON-RETURNABLE PRODUCTS
For hygiene, safety or other business reasons, certain products may not be eligible for return.
These may include:
- Products specifically marked as non-returnable on the product page.
- Innerwear, lingerie and other intimate products.
- Customized or personalized products.
- Products purchased during certain clearance or final-sale promotions, where explicitly stated.
- Products that have been worn, washed, altered, damaged or used.
Any applicable product-specific return restrictions will be clearly mentioned on the product page or at the time of purchase.
3. DAMAGED, DEFECTIVE OR WRONG PRODUCTS
If you receive:
- A damaged product
- A defective product
- A wrong product
- A missing item
- A product that significantly differs from what was ordered
please contact HEADLINES within 48 hours of delivery.
For faster resolution, please provide:
- Your order number
- A description of the issue
- Clear photographs/videos of the product
- Photographs of the packaging and shipping label, where applicable
After verification, HEADLINES may offer a replacement, return, refund or another appropriate resolution, depending on the circumstances and product availability.
4. HOW TO REQUEST A RETURN
To initiate a return:
- Contact us through [headliinesz@gmai.com/WhatsApp:7994096169/contact page].
- Provide your order number and reason for the return.
- Our team will review your request.
- If approved, you will receive return instructions.
- Pack the product securely with its original tags and packaging.
- Hand over the package to the designated courier partner or follow the return instructions provided by HEADLINES.
Returns that are sent without prior approval may not be accepted.
5. RETURN SHIPPING CHARGES
For eligible returns due to size issues, change of mind or other customer-related reasons, return shipping charges may be deducted from the refund or may be payable by the customer, depending on the applicable order/return terms.
For products that are damaged, defective, incorrect or materially different from what was ordered, HEADLINES will generally bear the applicable return shipping cost, subject to verification.
The applicable return shipping terms will be communicated to the customer when the return is approved.
6. EXCHANGE POLICY
Where exchange is offered, customers may request an exchange for an eligible product subject to:
- Product availability
- The product being unused and in original condition
- The exchange request being made within the applicable return/exchange period
If the requested size, colour or replacement product is unavailable, HEADLINES may offer a refund or another suitable resolution.
Exchange availability may vary by product and will be mentioned on the relevant product page or communicated by our customer support team.
7. REFUND PROCESS
Once the returned product reaches us, it will undergo a quality check.
If the return is approved, the refund will be initiated to the original payment method, wherever applicable.
Refunds may be subject to deductions for applicable return shipping charges or other charges that were clearly communicated at the time of purchase.
For prepaid orders, the refund will generally be processed after the returned product passes our quality check.
For Cash on Delivery (COD) orders, eligible refunds may be processed through the refund method communicated by HEADLINES, which may require the customer to provide appropriate bank/payment details.
8. REFUND TIMELINE
Once HEADLINES approves a refund, the refund will be initiated within a reasonable period and in accordance with applicable law and payment-system requirements.
The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway or other payment service provider.
HEADLINES is not responsible for delays caused by banks or third-party payment providers after the refund has been successfully initiated.
9. CANCELLATION POLICY
Orders may be cancelled before they are shipped, subject to the order status.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may follow the applicable return process after delivery.
If HEADLINES cancels an order for reasons attributable to HEADLINES, any eligible payment received from the customer will be refunded in accordance with applicable law and payment-system requirements.
10. SALE & DISCOUNTED PRODUCTS
Products purchased during sales, promotions, clearance events or special offers may have different return or exchange conditions.
Any special return, exchange or refund restrictions applicable to promotional products will be clearly communicated before purchase.
Unless otherwise stated, statutory consumer rights remain unaffected.
11. RETURN INSPECTION
All returned products are subject to inspection.
A return may be rejected if the product:
- Shows signs of wear or use
- Has been washed or altered
- Is damaged after delivery due to customer handling
- Is missing original tags or packaging
- Has stains, odours or other signs of use
- Does not match the product originally shipped by HEADLINES
If a return is rejected, HEADLINES will communicate the reason to the customer.
12. MULTIPLE RETURNS / ABUSE OF RETURN POLICY
HEADLINES reserves the right to review accounts showing unusual, excessive or potentially abusive return activity.
Where permitted by applicable law, we may restrict or refuse future returns where there is reasonable evidence of misuse, fraud or repeated violation of this policy.
13. REFUND FOR UNDELIVERED OR RETURNED-TO-SENDER ORDERS
If an order is returned to HEADLINES because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery or other reasons attributable to the customer, the order may be treated as a return-to-origin shipment.
Any refund, if applicable, may be processed after deducting applicable shipping or return-to-origin charges, where permitted and where such charges were communicated to the customer.
14. FORCE MAJEURE
HEADLINES shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, technical failures or other force majeure events.
However, nothing in this policy is intended to limit any rights available to consumers under applicable law.
15. CUSTOMER SUPPORT
For questions regarding returns, exchanges or refunds, please contact us:
Brand: HEADLINES
Email: [headliinesz@gmai.com]
Phone/WhatsApp: [7994096169]
Website: [Website URL]
Customer Support Hours: [24/7]
16. GRIEVANCE REDRESSAL
If you have a complaint or concern regarding a return, refund, exchange or any other purchase-related matter, please contact our customer support team.
Grievance Officer: [Nasif Nasim]
Email: [nasifnasim69@gmail.com]
Phone: [7994096169]
Address: [ernakulam, kochi, madvana, panagad]
We will acknowledge and address consumer complaints in accordance with applicable laws and regulations.
17. POLICY UPDATES
HEADLINES may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services or applicable laws.
Any updated policy will be published on our website with the revised “Last Updated” date.
IMPORTANT
By placing an order with HEADLINES, you acknowledge that you have read and understood the applicable return, exchange and refund terms.
Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable law.